Refund Policy

This policy applies to payments made directly to Gulf Franchise Hub, Kingdom of Bahrain, for its own consultancy, franchise development, listing, lead-generation or related agreed services.

1. Agreed service terms

Before purchasing a service, review the accepted quotation, proposal or service agreement for the scope, fees, milestones and cancellation conditions. Refund eligibility depends on those terms, the work performed and applicable law. This policy does not limit rights that cannot lawfully be excluded.

2. Cancellation requests

To request cancellation, email marcel@gulffranchisehub.com with your name, invoice or payment reference, service details and reason for the request. We will review the request against the agreed terms and the status of delivery, including work already completed and any previously authorised third-party commitments. We will explain the outcome and any proposed refund calculation.

3. Delivery concerns

If a service has not been delivered as agreed, contact us with the relevant details so that we can investigate and discuss an appropriate remedy. Depending on the agreement, circumstances and applicable law, this may include completing or correcting the work, cancelling undelivered services or providing an eligible refund.

4. Franchise and lead outcomes

A listing, introduction or lead-generation service does not itself guarantee a franchise sale, investor conversion, financing or investment return. Eligibility for a refund is assessed against the deliverables and commitments actually agreed, including any express guarantees in your agreement.

5. Duplicate or incorrect payments

Please report suspected duplicate, excess or incorrect payments promptly, with the transaction references. Once verified, we will arrange the appropriate correction or refund.

6. Approved refunds

Approved refunds will normally be returned through the original payment method where supported. We will confirm the amount and expected processing arrangements when the refund is approved. The time for funds to appear depends on the bank or payment provider.

7. Third-party payments

Franchise fees, deposits or other amounts paid directly to a franchisor or another provider are governed by that party's agreement and refund policy. Requests concerning those payments should be directed to the recipient.

8. Contact

Gulf Franchise Hub
Kingdom of Bahrain
Email: marcel@gulffranchisehub.com